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Privacy Policy


This Privacy Policy (this “Privacy Policy”) represents a binding contract between you and SOAR Therapy, LLC (“SOAR”, “SOAR Therapy”, or “we,” “our,” or “us”). This Privacy Policy governs the information provided by users who use the SOAR Therapy website (at (“Site”), and the StepByStep mobile application for iPad devices using the Apple OS (“Application”) (collectively, the “Service”). This Privacy Policy details important information regarding the use and disclosure of User information collected on the Service.


1. Personal Information

(a) User-Provided Information. StepByStep requests some personally identifiable information (i.e., information that can reasonably be used to identify you personally, or information associated with the foregoing) when you create your personal account, including, but not limited to, (i) your name, email address, password, and other registration information; (ii) transaction-related information, such as when you make purchases, respond to any offers, or download or use our Service; (iii) information you provide us when you contact us for help; and (iv) credit card information (collectively, “Personal Information”). If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.

(b) Mobile Information. StepByStep may collect certain information automatically from your mobile device, including, but not limited to the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, and information about the way you use the Service. You can stop all collection of information by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.


2. Uses of Personal Information

(a) Generally. We use the Personal Information you submit to operate, maintain, and provide to you the features and functionality of the Service. StepByStep never discloses your Personal Information to any third party unless you have instructed us to do so. Any Personal Information or User Content (defined below) that you voluntarily disclose for posting to the Service becomes available to the public via the Service. User Content includes, but is not limited to, notes, reviews, comments, and questions. If you remove User Content, copies may remain viewable in cached and archived pages or if other users have copied or stored your User Content.

(b) Email Address. By providing StepByStep your email address you consent to our using the email address to send you Service-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your email address to send you other messages, such as push notifications, special offers, or changes to features of the Service.

(c) Third Parties. StepByStep may use certain information about you and/or your User Content, without identifying you as an individual, to third parties. We do this for purposes such as analyzing how the Service is used, diagnosing service or technical problems, maintaining security, and personalizing advertisements and promotions.

(d) User Activity and Historical Records within StepByStep. SOAR Therapy reserves the right to monitor and study User Results (“History”) for research and Service improvement and updates. SOAR may share User Results for marketing purposes but will not share any personal information with the public (Name, Email Address, or other information).


3. How We Share Your Information

(a) Personally Identifiable Information. SOAR Therapy will NEVER rent or sell your personally identifiable information to others. SOAR Therapy may share your personally identifiable information with third parties solely for the purpose of providing services to you. If we do this, such third parties’ use of your information will be bound by this Privacy Policy. We may store Personal Information in locations outside the direct control of SOAR Therapy (for instance, on servers or databases co-located with hosting providers). 
Except as otherwise described in this privacy statement, SOAR Therapy will not disclose Personal Information to any third party unless required to do so by law or subpoena or if we believe that such action is necessary to (i) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (ii) to take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of the Service; and (iii) to exercise or protect the rights, property, or personal safety of SOAR Therapy and StepByStep, our users or others.


4. Protecting Personal Information.

SOAR Therapy uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Information. We cannot, however, ensure or warrant the security of any information you transmit to StepByStep and you do so at your own risk. Once we receive your transmission of information, SOAR Therapy makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. 
To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from SOAR and StepByStep, at all times.


5. Compromise of Personal Information.

In the event that Personal Information is compromised as a result of a breach of security, SOAR will promptly notify those persons whose Personal Information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, or as otherwise required by applicable law.


6. Your Choices.

You may access or change your information and preferences at any time in your Profile area once you have signed in with your personal password.


7. Children’s Privacy/COPPA (Parents - Read This!)

Protecting the privacy of young children is especially important. For that reason, StepByStep does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. StepByStep is intended to be administered by a licensed therapist, teacher, or parent. If you are under the age of 13, please have an adult create and manage an account for you. SOAR Therapy does not use Advertisements on our website or in our application.

StepByStep from SOAR Therapy was developed by an Occupational Therapist to assess and improve the sequencing skills of kids and adults with impaired or developing cognitive skills. Our app has been used by patients with, but not limited to, the following diagnoses: Traumatic Brain Injury, Stroke, Dementia, Alzheimer's, ADD/ADHD, Autism, Down's Syndrome, and other developmental and learning disabilities. Our intent is for a therapist, teacher, parent, or other caregiver to download the application and administer it to a user (child or adult). We do not use advertisements in our application on our website. We provide 4 sequences at no charge upon initial download. We offer In App Purchasing within the application. Please monitor your child's activity, and protect your iTunes password to prevent accidental or unwanted purchasing activity from your child. 


8. Links to Third Party Websites and Applications.

We are not responsible for the practices employed by websites or applications linked to or from our Service nor the information or content contained therein. Please remember that when you use a link to go from our Service to another website or application, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website or application, including those that have a link on our Site or Application, is subject to that website’s or application’s own rules and policies. Please read over those rules and policies before proceeding.

We do not have links to Social Media within our app. However, there are links to Social Media, as well as Speech and Occupational Therapy industry links on our website, which is not accessible from our application.


9. Notification.

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our Site and our Application, as determined by SOAR in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.


10. Changes to Our Privacy Policy.

If we change our privacy policies and procedures, we will post those changes on our Site and Application to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.


11. Contact.

If you have any questions about this Privacy Policy, the practices of the Site or Application, or your dealings with the Site or Application, please email Aaron Matzkin, SOAR Therapy's Chief Operating Officer, at


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